SUMMER NOTE: During warm weather this item will include a $6 upcharge for full-size product and a $2 upcharge for trial size. Due to its delicate nature, the product will be wrapped in heat-protective packaging. This product may soften or liquify during shipping. As soon as you get your hands on your Osmia package, let the product cool (upright) at room temperature. Stir if needed and enjoy! We highly recommend choosing Express Shipping if your order includes this product. We apologize but we cannot accept returns on this item. We cannot ship this product internationally or to Hawaii and Alaska from May through September.