Frequently Asked Questions

Frequently Asked Questions

  • How do I use the Black Clay Facial Soap?

    Our Black Clay Soap should be used like any other bar of soap: wet your face and hands, create a nice lather by rubbing your hands together with the soap between your two palms, then use your fingers to wash your face gently for 15-30 seconds. Give special attention to areas that tend to become congested, like the sides of the nose, the hairline, and the chin. Rinse copiously with lukewarm water, pat dry with a towel.

  • How do I store my soap between uses?

    We recommend keeping your handmade, organic soap on a soap saver, safely out of the water in the soap dish. A soap saver allows the soap to dry on all sides, so your soap will last much longer, and you won’t have soupy soap in the meantime. On the road? Try our soap travel bag, a convenient way to keep your favorite soap handy and safe when you’re far from home.

  • How do I use the Osmia facial masks?

    Each of our masks can be used two ways - as a facial scrub, or as a leave-on mask. Start by cleansing your skin and hands. Then, combine two spoonfuls of mask with just enough warm water to make a smooth paste in a bowl (add the water slowly). Gently spread the paste over your clean face and neck. If you’re only exfoliating, work the mask in circles using the mildest possible pressure, for about a minute. Step into the shower and rinse clean. If you’re masking, leave the product on your skin for 10-15 minutes, pressing it with wet hands or spritzing with thermal water to moisten if it starts to get tight. When you’re ready, step into the shower and use gentle circular motions with the fingertips while rinsing away the mask. Still have questions? Watch our Detox and Protein mask videos!

  • How do I apply the facial serums?

    Use ½ to one pump over the face and neck after cleansing, while skin is still quite damp. Use your hands to press the serum into the skin on your face and neck (avoiding your eyes), and wait 2-4 minutes for full absorption. Follow with Purely Simple Face Cream if needed.

  • What do you recommend for rosacea?

    Our Rose Clay Facial Soap, Facial Restoration Serum, Purely Simple Face Cream, and Nectar Vital Rose Drops are our favorite products for rosacea. They all contain essential oils that have a toning effect on the small blood vessels that are inflamed in rosacea. They can be used in combination with dermatological prescriptions for rosacea.

  • What do you recommend for acne-prone skin?

    We have a great blog post about natural acne management, complete with education and lifestyle recommendations. For skin care, we recommend our Balancing Starter Set.

  • What do you recommend for perioral dermatitis?

    Be sure you have read all of our articles on PD, from the first article, to the FAQ post, to our most recent update *include link*. We recommend the products in our Soothing Starter Set, and suggest that you order 1-2 sample sized kits to get started. When you have dermatitis, it’s always good to make sure the products agree with your skin before you purchase the full sizes.

  • Do you use gluten in your products?

    We do not use any gluten-containing ingredients, but we are not a certified gluten-free facility. We use certified gluten-free oats in some of our bath and body products. We also use a liquid oat extract, which is not a certified gluten-free ingredient, in our Active Gel Toner.

  • Do you use soy in your products?

    Our Vitamin E oil consists of mixed tocopherols from non-GMO soy sources. We use this oil, in combination with an organic rosemary extract, as an antioxidant in many of our soaps and some of our oil products. It is listed in the ingredients in every product in which we use it.

  • How do you use the Osmia Starter Sets?

    Soothing Starter Set

    When starting with these products, especially if your skin is in a state of distress, please start by using the Black Clay Facial Soap once a day, preferably at night. Slowly increase to twice a day over the course of a week. After a week, if your skin is improving, add the Purely Simple Face Cream once a day for a week, and increase to twice a day if your skin does well. Use the cream sparingly on areas of dermatitis. Lastly, add the Active Gel Toner every other day, in the evenings, using only a tiny amount (half the size of a pea), before the cream. By adding products one at a time, you provide your skin the greatest chance of success, and you'll be able to tell more clearly which products have which effects on your skin. If you experience any difficulty with your skin, email us at, and we will do our best to guide you!

    Balancing Starter Set

    Wash with the Black Clay Facial Soap and gently pat the skin with a clean, dry washcloth. While your skin is still damp, apply ½ to 1 pump of the Facial Calibration Serum, pressing gently into your face and neck. Apply Spot Treatment to blemishes as the last step, avoiding the eye area.  Enhance this starter set by using our Detox Exfoliating Mask weekly if you have trouble with dull skin, clogged pores, or blackheads.

    Brightening Starter Set

    Wash face gently with Luz Enzyme Facial Soap, and gently pat the skin with a clean, dry washcloth. While your skin is still damp, apply a few drops to ½ pump of the Luz Brightening Facial Serum, pressing gently into your face and neck.

    Restorative Starter Set

    Wash face gently with Rose Clay Facial Soap, and gently pat the skin with a clean, dry washcloth. While your skin is still damp, apply 1/2 to 1 pump of Facial Restoration Serum, pressing gently into your face and neck. Enhance this starter set with our Protein Exfoliating Mask once a week to smooth and nourish the skin.

  • What is the expiration date of my product?

    There are two things you will need to look for on your Osmia product. First, find a date - that’s the date we made it in our facility in Colorado in the following format: mmddyy. Second, find a little jar symbol on the box or the bottle with a number inside (6, 9, 12, or 18). You should try to use your product within that many months of receiving the product. Email us with any questions!

  • Do you have any products with sunscreen?

    We do not currently carry any products with sunscreen. Here’s an article about sunscreen with suggestions about what you can look for when making your choice.

  • How do I use Spot treatment?

    This is a very concentrated essential oil blend, formulated to be applied to blemishes 3-5 times a day. Use this product as the last layer in your skincare routine, on top of all other products, and keep it away from your eyes. (If applied under another product, it could get spread over the entire face.) Do not apply this serum to the entire face - only to blemishes!

  • Can I use a Vitamin C Serum with your facial products?

    We’d prefer that you not use a Vitamin C Serum with any of our products that contain sodium benzoate (a natural preservative in our Active Gel Toner, Purely Simple Face Cream, and Gentle Foaming Cleanser). When sodium benzoate is mixed with vitamin C, it can undergo changes that make it less safe than it is in our products, where it is not used with vitamin C.

  • What products are safe to use during pregnancy?

    Take a look at our blog post on this topic, written by our founder, Dr. Sarah Villafranco. The use of essential oils in pregnancy is a personal decision, and one you should make with your healthcare provider. For quick reference, though, here is our Pregnancy Product Guide.

  • Are your products 100% organic?

    Nope. Our products contain natural and organic ingredients, and don’t contain any of these things, but we are not a certified organic company. The National Organic Program of the USDA, which provides the standards for organic certification, publishes the National List of Allowed Substances for Non-Agricultural Ingredients. Since this list is based on materials used in agriculture or food production, many of our favorite beneficial skincare ingredients are not mentioned. On each product page and label, we let you know the percent of certified organic ingredients in that product. Our priority is purchasing the highest quality ingredients from the highest quality suppliers, grown organically or wild-harvested whenever possible. Some of our suppliers have not achieved organic certification yet, so we can’t list their ingredients, even when organically grown and processed, as certified organic. We’d rather have it that way than using a certified organic ingredient that smells worse and comes from a company we don’t know and trust. If you have any questions, you can email us any time!

  • Are there ingredients you won't use in your products?

    Yep. See this blog post.

  • How do I become a wholesaler of Osmia Organics?

    Please email us at!

  • I am a blogger and want to review Osmia Organics, how do I go about requesting product?

    You can email us at and we will get back to you as soon as possible! We love working with bloggers, but have a limited budget for doing so - we will work you into the schedule when we can, and appreciate all you’re doing to spread the word about natural beauty!

  • Why was I charged a customs tax in addition to the shipping I already paid?

    Unfortunately we do not have any control over this, as every country sets its own customs charges for packages entering from international destinations. The customs charge seems to range from 5-50% of the value of your order, due upon delivery of your package. We do not provide refunds for customs charges, so be sure to research them before you place an international order.

  • What if I don’t like my product or feel that it isn’t working for me?

    Email us at! We want to make sure you’re using the products correctly, and that you’ve had every chance to bond with your Osmia goodies. But we also want happy customers, so please let us know what’s going on, and we will try to make you just that - happy!